If you can't find an answer contact us with your question.

1. Open any folder.
2. On Left Navigation pane , right click on This PC (My Computer).
3. Select Properties.
   
   
   
   
4. In System Section, check System Type.
   
   

The below requirements refer to Caseware Working Papers version 2015

Operating System

THE FOLLOWING OPERATING SYSTEMS ARE RECOMMENDED AND SUPPORTED:

• Microsoft Windows 10
  • Note: SmartSync Server or Working Papers with Cloud Integration on Windows 10 operating system requires an update to 2015.00.142 (Release 3) or higher.
• Micosoft Windows 8, 8.1, 8.1 with update
• Microsoft Windows 7 Professional Service Pack 1 or higher
  • Note: See here for important information when sharing files hosted on Windows 7.

THE FOLLOWING OPERATING SYSTEMS ARE NOT SUPPORTED:

• Microsoft Windows XP
• Microsoft Windows Vista
• Microsoft Windows 95 / 98. Linux / Unix / Mac OS.

Additional Components

• Microsoft Internet Explorer version 10.0 or higher.
• Adobe Acrobat Reader 10.0 or higher (download from www.adobe.com).
• Microsoft Office 2007 Service Pack 3 or higher.

Internet Connection

• Not essential to run applications, but its is highly recommended for software licensing, support and update purposes.

MS Office Integration

CaseWare and CaseWare Connector integrate with the following applications:

• Microsoft Word / Excel / Outlook ( 2007, 2010, 2013).

*Note: CaseWare Connector is not compatible with 64-bit MS Office.

PDF Creator

• CaseWare 2004 or higher has a built-in PDF writer which requires no additional components.

Security and Permissions

• Installation requires local administrative rights to the workstation
• Use of Working Papers requires read/write access to programs folder and any folders containing client files

*Note: Printer drivers PCL6 are not recomended.

Server

• Microsoft Windows Server 2012 R2, Microsoft Windows Server 2012, Microsoft Windows Server 2008 SP2, Microsoft Windows Server 2008 R2 with SP1
• Pentium 4, 2 GHz, 1 GB RAM minimum, 100 Mb/s ’Server’ type network card, 2 GB Free disk space.

Workstation

Networked Workstation running CaseWare Working Papers; Data is stored on a server:

• Minimum: Pentium 4, 1 GHz, 1 GB RAM, 100 Mb/s network card, 512 MB free disk space.

• Recommended: Pentium 4, 2 GHz, 2 GB RAM, 100 Mb/s network card, 512 MB free disk space.

Stand-alone Workstation running CaseWare Working Papers; Data is stored on the workstation:

• Minimum: Pentium 4, 1 GHz, 1 GB RAM, 100 Mb/s network card, 2 GB free disk space.

• Recommended: Pentium 4, 2 GHz, 2 GB RAM, 100 Mb/s network card, 2 GB free disk space.

Speed

• Standard 100 MB/s across all workstations (10 MB/s not recommended).

Antivirus

• Exclude the following file types from scanning - dbf / fpt / cvw / cdx.

Databases

• Directly accessing/writing to databases is not recommended or supported by CMS Systems Solutions and is direct contravention of the Support Service Level Agreement.

Please don’t hesitate to contact us if you require any further information.

For more information on System requirements visit CaseWare Working Papers 2015 Support

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What is the cause of this error 

This error is caused due to certain required DLL’s related to the Microsoft Visual C++ runtime not being registered or installed on your computer.
The Microsoft Visual C++ runtime is required to be installed in order for the CaseWare installation to successfully complete. In some instances if Windows Updates have not been run or if a conflicting version of the Microsoft Visual C++ runtime has been installed by another application, it can cause Error 1904 to be raised by the CaseWare installation.

This error has multiple causes and the resolution will depend on your IT environment. For further assistance contact your IT administrator or IT service provider to assist you with resolving this issue.
 

How to resolve error 1904

Before you continue with the following steps, please ensure:

1. You have contacted your IT administrator or firm champion to inform them of the issue as the following steps may require administrator rights.
2. Ensure you have installed all the recommended Windows updates. Click here to learn how to run Windows Updates.

Uninstall existing Microsoft Visual C++ Redistributable files

• Microsoft Visual C++ 2015 Redistributable (x64)
• Microsoft Visual C++ 2017 Redistributable (x64)

• Microsoft Visual C++ 2015 Redistributable (x86) 
• Microsoft Visual C++ 2017 Redistributable (x86) 

Run Windows Updates

1. For Windows 8.1 users, the specific Windows Update that contains the required files can be found here.

Download and install both the Microsoft Visual C++ Redistributable Files below

• Microsoft Visual C++ Redistributable x64 download here
• Microsoft Visual C++ Redistributable x86 here

Reinstall Working Papers

1. Uninstall Working Papers and then reboot the system.
2. Reinstall CaseWare Working Papers

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< back to FAQ's

 Anti-Virus Exceptions

Some anti-virus software may incorrectly report issues from CaseWare products and prevent the applications from functioning. If you are experiencing these issues, ensure you have updated your anti-virus software to the latest upgrades and service packs.

If you are still encountering issues with your anti-virus software and CaseWare products, we suggest adding exceptions to your anti-virus for the following file extensions and executables:

File Extensions:

Executables:

For other issues relating to your anti-virus software, contact the anti-virus vendor.

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< back to FAQ's

Error 12030 on automatic Registration

Error 12030 on automatic Revocation

Resolve problem:

You must contact your IT to add the below exception on your Firewall.

Working Papers (Cwin64.exe) needs to be whitelisted on your firewall for ports 80/443 (inbound and outbound) for elicense.caseware.com and elicense2.caseware.com

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< back to FAQ's

Issue

After a recent Windows 11 update, the print dialog has a new look (in all applications) that includes a print preview pane, but no longer includes a number of custom Working Papers options, such as Skip annotations and commentary text, Include tickmark legend, Skip collapsed text and Current Page. In addition, the print dialog is now labeled “Printing from Win32 application”.

Solution (IT assistant is required)

This redesigned print dialog is a new feature of Windows 11. If you want to restore to the old print dialog of Windows 10, see Restore the Legacy Print Dialog in Windows 11 22H2 for a workaround.

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< back to FAQ's

Resolve problem:

1. Group 8 updated for use in Note 'Expenses by nature'.
   
   
   Note: In case you want to add additional mappings in the note, first you need to assign them to group 8 descriptions by following the next steps.
   
   
2. Enter the Working Trial balance and select on the column headings right click / Show / Group 8.
   
   
   
   
   
3. From the drop-down list select the group 8 category that you want to assign to the specific account number.
   
   
   
   
4. If you want to use spare accounts, select Properties and enter the desired description that will be presented in the relevant note in the financial statements.
   
   
   
   
   1. Enter the description and select Close.
      
      
      
      
      
      
5. When you finish select right click to Hide Group 8 column.
   
   

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< back to FAQ's

Resolve problem:

Copy components from the Template into the client file

Using the Copy Components feature, update the Mapping Structure.

1. Select the command File / Copy Components.
   
   
   
2. Select Copy into This File. Click Next.
   
   
3. Choose the Financial Statements Template and click Next.
   
   
4. In the Copy Components Wizard, update the mapping structure from the latest Template.
   
   Tick the Groupings / Mapping box. Tick all Boxes.
   
   
5. Select Mapping Options.
   
   
6. Select the button "Merge source file’s mapping structure (new numbers are added)". Tick the box “For map numbers that are the same in both files, replace the following properties:” and tick Boxes “Name” and “Extended Description”.
   
   •  Tick the box “Autofill account properties using mapping properties” Choose  to perform Mapping Copy Options
     
     
7. Click Next to continue.
   
   
   
   
8. Click Finish to complete the Copy Components wizard.
   
   

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< back to FAQ's